Privacy Policy

KDM Supplies are committed to protecting and respecting your privacy whilst remaining compliant with The General Data Protection Regulation (EU GDPR) and the Data Protection Act (DPA). This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. ​

PURPOSE OF THE PROCESSING AND THE LEGAL BASIS FOR THE PROCESSING

KDM Supplies collects and creates personal data for several different purposes:

1. Business development;

2. Provision of services to our customers

The legal basis for processing personal data for the purpose of business development is the pursuit of our legitimate interest in developing our business and undertaking sales and marketing activities. We acquire personal data from a number of sources including directly from data subjects, from referrals, from social media, and from our own research activities such as reviewing websites. We will retain personal information we collect through our sales processes for as long as we believe our products and services may be of interest to prospects, customers and former customers.

Provision of services to our customers

The legal basis for processing personal data for the purpose of providing services to our customers is either to fulfill our contractual obligations to customers or the pursuit of related legitimate interests including maintaining accurate records relating to accounting and finance, monitoring the quality of our services. We will retain personal information we collect through our service delivery processes for as long as such information is relevant to our service delivery model or as defined in our service delivery contract.

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Consent

We are required to obtain consent from individuals in order to send them unsolicited electronic marketing messages. We retain evidence of the details of consent which has been provided by our customers to process their information in this manner.

LEGITIMATE INTERESTS OF KDM Supplies, OR THIRD PARTY

KDM Supplies may use your information for other specific legitimate purposes such as:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.

• To provide you with information, products or services that you request from us or which we feel may interest you, where you have either explicitly consented to or we believe you have a legitimate interest in.

• To carry out our obligations arising from any contracts entered between you and us.

• To allow you to participate in interactive features of our service, when you choose to do so.

• To notify you about changes to our service.

 We do not sell, rent or lease customer lists to third parties.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site (www.kdmhairbeautysupplies.com) or by corresponding with us by phone, email or otherwise. The information you give us may include:

          - Name
          - Email address
          - Billing address
          - Delivery address
          - Telephone number
          - IP address

• If you contact us, we may keep a record of that correspondence.

• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

• Details of your visits to our website and the resources that you access.

 RECIPIENTS OF THE PERSONAL DATA

KDM Supplies is required to transfer the personal information provided by its customers to third parties in order to fulfill contractual obligations. The following are categories of recipients that customer information could be transferred to:

• Customer relationship management (CRM)

• Data Centres

• Customer Satisfaction Review Partners

• Email Marketing Providers

• Text Marketing Providers

• External IT Providers

• Payment Providers

• Accountancy Services

• Delivery Fulfilment Partners

All information you provide to us is stored on our secure servers. However, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We will not disclose your information to any of the relevant third parties listed above for marketing purposes.

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RETENTION PERIOD

KDM Supplies retains all customer information for as long as necessary to continue to process and fulfil your orders unless:

a) you ask us to remove it

b) we believe that you are no longer interested in our business

c) we no longer need it for the purposes it was collected.

Where there has been a period of 5 years and there has been no interaction between the organisation and the customer, their information is erased and securely disposed of.

RIGHTS OF DATA SUBJECTS

Under the GDPR you have the right to request a copy of the personal information KDM Supplies holds about you and to have any inaccuracies corrected. We will use reasonable efforts to supply, correct or delete personal information about you on our files. Please address all questions or concerns to KDM Supplies 1-1A Kensington Road, Southport, Merseyside, PR9 0RT, United Kingdom.

IP ADDRESSES

We may collect information about your computer, including where available your IP address, geographic location (if you allow when prompted by your browser), operating system and browser type, for system administration when you access our website. We use this information for statistical data about our users' browsing actions and patterns when they access our website – logging IP addresses is used as a security feature of KDM Supplies.

COOKIES

To enable our systems to recognise your device and to provide features to you, we use cookies.

MARKETING COMMUNICATIONS

We may send out email communication such as our newsletter to keep you up to date with all the latest news and offers from KDM Supplies. If you wish to unsubscribe from these emails you can do so at any time by simply clicking either of the links in the header or footer and you will be removed from all promotional emails.

Please note that even if you decide not to subscribe to, or to unsubscribe, from promotional email messages, we may still need to contact you with important transactional information related to your account and your purchases. For example, even if you have unsubscribed from our promotional email messages, we will still send you confirmations when you confirm services from our website and feedback forms related to your transaction.

CHANGES TO OUR PRIVACY POLICY

We may change this Privacy Policy from time to time.

If we make significant changes in the way we treat your personal information, or to the Privacy Policy, we will make that clear on our websites or by email, so that you are able to review the changes.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should either be emailed to kdmsupplies@virginmedia.com or addressed to KDM Supplies 1-1A Kensington Road, Southport, Merseyside, PR9 0RT.